Alcherry_
FIG. 1 — Full Module Index

Ship workflows.
Save hours.

Alcherry removes repetitive support and ops work using integrations + automation + AI assist — with guardrails, monitoring, and measurable KPIs.

Start a Pilot →See Proof
MODULE A — Support

Support Automation

FIG. A1
SAVES: 15–60 sec/ticket

Ticket Triage & Routing

Auto-tags tickets, assigns priority, routes to the right queue/agent.

INPUTS
  • → Ticket text
  • → Customer tier
  • → Order status
  • → Past history
OUTPUTS
  • ← Tags
  • ← Priority score
  • ← Assigned queue
GUARDRAILS
VIP escalation rulesConfidence thresholds
KPIs MEASURED
First response timeBacklog sizeEscalation rate
3,000 tickets/mo × 0.5 min = 25 hrs/mo saved
FIG. A2
SAVES: 2–5 min/ticket

Draft Replies (with Sources)

Generates agent-ready draft responses grounded in your KB + past resolutions.

INPUTS
  • → Ticket
  • → Knowledge base
  • → Policy docs
OUTPUTS
  • ← Draft reply
  • ← Citations
  • ← Suggested macros
GUARDRAILS
Approve before sendNo action without confirmation
KPIs MEASURED
Agent accept rateEdits per replyResolution rate
2,000 repetitive tickets/mo × 3 min = 100 hrs/mo saved
FIG. A3
SAVES: 1–3 min/ticket

Thread Summaries + Action Items

Summarizes long threads into "what happened + what to do next."

INPUTS
  • → Full thread history
OUTPUTS
  • ← Summary
  • ← Action items
  • ← Escalation context
GUARDRAILS
PII redaction optionsConfidence scoring
KPIs MEASURED
Time to escalationHandoff quality
400 complex tickets/mo × 2 min = 13 hrs/mo saved
FIG. A4
SAVES: 3–10 min/case

Refund / Replacement Workflows

Guided flow for refunds/replacements with rule-based approvals.

INPUTS
  • → Order data
  • → Return reason
  • → Customer history
OUTPUTS
  • ← Approval decision
  • ← Refund action
  • ← Audit trail
GUARDRAILS
Human approval for monetary actionsAmount thresholdsChargeback rules
KPIs MEASURED
Time to resolutionError rateChargeback rate
300 cases/mo × 6 min = 30 hrs/mo saved
MODULE B — Operations

Ops Automation

FIG. B1
SAVES: 2–6 hrs/week

KPI Reports & Alerts

Auto-generates weekly/monthly KPIs and sends to Slack/email.

INPUTS
  • → Ticket system data
  • → CRM data
  • → Custom metrics
OUTPUTS
  • ← Formatted reports
  • ← Slack/email delivery
  • ← Trend alerts
GUARDRAILS
Data validationAnomaly detection
KPIs MEASURED
Report accuracyAlert relevance
3 hrs/week × 4 = 12 hrs/mo saved
FIG. B2
SAVES: 1 min/invoice

Invoice/PO Matching

Matches invoices to POs and flags anomalies for review.

INPUTS
  • → Invoice data
  • → Purchase orders
  • → Vendor records
OUTPUTS
  • ← Match results
  • ← Exception flags
  • ← Reconciliation log
GUARDRAILS
Amount thresholdsDual approvalIdempotent retries
KPIs MEASURED
Match rateException volumeError cost prevented
500 invoices/mo = 8.3 hrs/mo + error prevention
FIG. B3
SAVES: 3–8 hrs/week

Approvals & Handoffs

Turns "random messages" into trackable tasks with owners and deadlines.

INPUTS
  • → Slack messages
  • → Emails
  • → Form submissions
OUTPUTS
  • ← Tracked tasks
  • ← Owner assignments
  • ← Deadline alerts
GUARDRAILS
Duplicate detectionAssignment validation
KPIs MEASURED
Task completion rateRework rateResponse time
Less rework, less forgetting = 3–8 hrs/week saved
MODULE C — Reporting

Reporting & Compliance

FIG. C1
SAVES: Continuous

Audit Trail & Logging

Every automation run is logged with inputs, outputs, decisions, and timestamps.

INPUTS
  • → All automation events
OUTPUTS
  • ← Structured logs
  • ← Searchable audit trail
  • ← Export-ready reports
GUARDRAILS
Immutable logsRetention policies
KPIs MEASURED
Log completenessQuery response time
Replaces manual audit prep — saves days during compliance reviews
FIG. C2
SAVES: 4–8 hrs/mo

SOP & Process Documentation

Auto-generates documentation for every workflow, kept in sync with changes.

INPUTS
  • → Workflow definitions
  • → Change history
OUTPUTS
  • ← Process docs
  • ← Version history
  • ← Change logs
GUARDRAILS
Version controlReview gates
KPIs MEASURED
Doc freshnessCoverage rate
SOPs auto-update when workflows change
FIG. C3
SAVES: Prevents outages

Monitoring & Alerting

Real-time monitoring of all automations with failure alerts and incident tracking.

INPUTS
  • → System health data
  • → Error events
  • → Performance metrics
OUTPUTS
  • ← Dashboards
  • ← Slack/email alerts
  • ← Incident logs
GUARDRAILS
Alert thresholdsEscalation pathsRetry logic
KPIs MEASURED
UptimeMean time to detectionFalse alert rate
Catch failures before your customers do
FIG. S — Safety

Guardrails We Use by Default

Human Approval

Actions that change money or customer records require human approval — at least initially.

Confidence Thresholds

AI outputs below confidence threshold get routed to a human. No silent failures.

Audit Logs

Every automation run is logged with inputs, outputs, decisions, and timestamps.

Retries & Idempotency

Integrations retry safely. No duplicate refunds, no double-sends.

Monitoring Alerts

Real-time alerts when something fails. We know before you do.

What We Don't Automate

First-time customer complaints, legal disputes, anything involving PII without explicit consent.

>>>>>>>Human-in-loopAudit LogsMonitored

If it can't be measured,
it doesn't ship.

Every module comes with KPI tracking, guardrails, and monitoring. Start with a pilot — we'll prove it before you commit.

Start a Pilot →