Alcherry_
FIG. 0 — Primary Interface

Automations
that don't
break.

Ticket triage · Draft replies · KPI dashboards · Shipped in 2–4 weeks.

Alcherry builds and operates reliable support & ops automation — with guardrails, monitoring, and measurable KPIs. No hype. No "agentic futures." Just workflows that run.

Start a Pilot →See Proof
>>>>>>>No HypeMeasuredGuardrails
SYS.STATUS
RESOLUTION_RATE94.2%↑
ESCALATIONS12/wk↓
HOURS_SAVED160/mo↑
FAILURES0 (7d)●
FIG. 2 — Capabilities

What We Automate

MODULE A

Support Automation

Ticket triage, AI draft replies with sources, escalation rules, thread summaries, and refund workflows with human approval.

  • ▸Auto-classify, prioritize, and route tickets
  • ▸AI drafts grounded in your KB + citations
  • ▸Thread summaries + action items
  • ▸Refund/replacement flows with approval gates
TIME_SAVED: ~125 hrs/mo
3,000 tickets × 0.5–3 min saved each
Ticket RoutingDraft RepliesEscalationRefund Flows
MODULE B

Ops Automation

KPI reports, invoice matching, approval workflows, and cross-system data sync — turning scattered messages into tracked tasks.

  • ▸Auto-generated weekly KPI reports to Slack/email
  • ▸Invoice-to-PO matching with anomaly flags
  • ▸Messages → tracked tasks with owners + deadlines
  • ▸Bi-directional CRM ↔ ERP sync
TIME_SAVED: ~35 hrs/mo
500 invoices + 12 hrs/mo in reports
KPI ReportsInvoice MatchApprovalsData Sync
MODULE C

Reporting & Compliance

Audit trails, compliance documentation, automated alerting, and SOP generation — so every automation run is traceable.

  • ▸Full audit trail for every automation run
  • ▸Real-time alerts on failures and anomalies
  • ▸Auto-generated SOP and process documentation
  • ▸Compliance-ready output (SOC2-friendly)
TIME_SAVED: ~20 hrs/mo
Replaces manual reporting + audit prep
Audit LogsAlertsSOP DocsDashboards
FIG. 3 — The Pilot

2–4 Weeks. Fixed Scope. Proof.

Week 1MEASURE

Audit

  • [✓]Map current workflows
  • [✓]Identify automation targets
  • [✓]Baseline KPI snapshot
  • [✓]Risk & guardrail assessment
Week 2–3SHIP

Build

  • [✓]Triage + routing automation
  • [✓]AI drafts with sources + approval
  • [✓]Escalation rule engine
  • [✓]Integration wiring
Week 4VERIFY

Prove

  • [✓]KPI dashboard live
  • [✓]Monitoring + alerting active
  • [✓]Before/after comparison
  • [✓]Handoff documentation
NOTE:

You keep the assets. If we can't identify measurable ROI in audit week, we'll tell you before you pay for build weeks.

FIG. 4 — Retainers

Automations Drift. We Maintain Them.

Workflows change. Policies change. Integrations break. Model outputs need tuning. KPI targets evolve. We keep it all working.

ALWAYS INCLUDED:Weekly shippingMonitoring & incidentsQuality tuningKPI dashboardsMonthly roadmap review

Starter

~20 hrs/mo

Maintain what we built

From $4,000/mo

  • +1–2 automations shipped/month
  • +Monitoring + incident response
  • +Monthly KPI review
  • +Email support (24h response)
  • +Automation quality tuning
Get Quote →

Growth

~40 hrs/mo

Ship fast, stay reliable

From $8,000/mo

  • +3–5 automations shipped/month
  • +Weekly shipping cadence
  • +Dashboard + bi-weekly KPI review
  • +48-hour turnaround for changes
  • +Advanced monitoring + alerting
  • +Guardrail tuning included
Audit logsPriority support
Get Quote →

Scale

~80 hrs/mo

Full ops automation partner

From $15,000/mo

  • +6–10 automations shipped/month
  • +Continuous delivery pipeline
  • +Weekly KPI review + strategy
  • +Dedicated Slack channel (1h SLA)
  • +24/7 monitoring
  • +Multi-team workflows + admin portal
  • +SOC2-friendly governance
  • +Compliance logging
Dedicated engineer
Get Quote →
FIG. 5 — Proof

Measured. Not Promised.

E-Commerce · 3,000 tickets/mo

Support Triage + Draft Replies

BEFORE
ResolutionManual triage
Response4.2 hrs avg
Escalations45/week
AFTER
Resolution78% auto-resolved
Response12 min avg
Escalations11/week
SAVED: 125 hrs/moVALUE: $3,750/mo
GUARDRAILS
Human-in-loopConfidence thresholdApprove before send
STACK
ZendeskOpenAISlackPostgres
SaaS · 500 invoices/mo

Invoice Matching + KPI Reports

BEFORE
ResolutionManual matching
Response2 days
Escalations60 exceptions/mo
AFTER
Resolution92% auto-matched
Response15 min
Escalations8 exceptions/mo
SAVED: 20 hrs/moVALUE: $600/mo + error prevention
GUARDRAILS
Amount thresholdDual approvalAudit logs
STACK
QuickBooksHubSpotSlackWebhooks
DTC · 300 cases/mo

Refund Workflows + Thread Summaries

BEFORE
ResolutionManual review
Response6 min/case
EscalationsHigh error rate
AFTER
ResolutionGuided flow
Response< 2 min/case
EscalationsNear-zero errors
SAVED: 43 hrs/moVALUE: $1,300/mo + fewer chargebacks
GUARDRAILS
Approval gatesChargeback rulesIdempotent retries
STACK
ShopifyGorgiasStripeSlack
NOTE:

Reference architectures based on typical deployments. Conservative estimates — actual savings depend on ticket volume and workflow complexity. Want to see the dashboard live? We'll build yours during the pilot.

Shipped
FIG. 6 — Next Step

We don't sell bots.
We ship workflows.

Book a 15-minute call. We'll map your workflows, identify quick wins, and scope a pilot—no slides, no fluff.

Book 15 Minutes →View Pilot Details