FIG. P1 — The Pilot2–4 week pilot.
2–4 week pilot.
Fixed scope. KPI dashboard.
We map your top repetitive workflows, ship the "Core 3" automations, and show measurable time saved — with safe guardrails.
>>>>>>>Fixed ScopeYou Keep The Assets
FIG. P2 — Timeline
How the Pilot Works
Week 1Measure
Audit & Baseline
- [✓]Identify top 20 repetitive workflows
- [✓]Baseline KPIs: ticket volume, AHT, response times, escalations
- [✓]Pick the 3 automations with best ROI
- [✓]Risk & guardrail assessment
- [✓]Define success criteria
Weeks 2–3Ship
Build & Deploy
- [✓]Build triage + routing automation
- [✓]Build AI draft replies with sources + approval
- [✓]Wire integrations to your existing tools
- [✓]Deploy guardrails: thresholds, retries, approvals
- [✓]Set up monitoring + alerting
Week 4Verify
Prove & Handoff
- [✓]KPI dashboard live
- [✓]Before/after comparison report
- [✓]Monitoring + alerting active
- [✓]Full audit trail documented
- [✓]Handoff documentation
- [✓]Roadmap for next 60–90 days
FIG. P3 — Core 3
What You Get
01
Triage + Routing
Every ticket auto-classified, prioritized, and routed. VIP escalation included.
Auto-tagsPriority scoringQueue routing
02
Draft Replies with Sources
AI drafts grounded in your knowledge base. Agent reviews and approves before sending.
KB-groundedCitationsHuman approval
03
KPI Dashboard + Monitoring
Live dashboard proving impact. Monitoring alerts when something fails.
Real-time KPIsFailure alertsAudit trail
What We Need From You
→Access to your ticketing system (Zendesk, Freshdesk, etc.)
→Knowledge base or FAQ export
→30 minutes for workflow walkthrough
FIG. P4 — Investment
Pilot Pricing
$7,500 – $15,000fixed scope
- +Full audit + baseline KPIs (Week 1)
- +Core 3 automations built and deployed
- +KPI dashboard proving impact
- +Monitoring + alerting active
- +Handoff documentation + 90-day roadmap
- +You keep everything we build
GUARANTEE: If we can't identify measurable ROI in audit week, we'll tell you before you pay for build weeks.
>>>>>>> NEXT STEP